Goods may be returned to our facility within 28 days from the date of delivery. Goods may only be returned once DDecointeriors has accepted a return request via email. If the customer chooses to return goods without requesting a return, the goods may be misplaced or lost, and therefore no refund will be granted. To submit a return request, please visit https://ddecointeriors.com/pages/contact-us or email us at support@ddecointeriors.com. Once a return has been requested, you will be provided with a returns form. This form must be filled out and included with your return. If using a courier, the returns form should be sealed within the package.
30-Day Policy
Returns are accepted within 30 days from the delivery date of an order. If 30 days have passed since the delivery date, we unfortunately cannot offer you a refund. If the goods are received after 28 days, a refund will not be offered. Rejected returns will be held at our warehouse, and the customer will be responsible for arranging a courier service to collect them.
Condition of Goods
To be eligible for a return, goods must be unused and in new condition. All goods must be in the unopened, original packaging and include all parts originally provided. If goods appear used, DDecointeriors reserves the right to reject the return. Any signs of use, including cosmetic damage, will result in the goods being rejected for a refund. Rejected returns will be held at our warehouse, and the customer will be responsible for arranging a courier service to collect them.
Return Shipping
Customers are responsible for paying their own return shipping costs. These costs are non-refundable. All returns must include tracking and full insurance to cover any damage to the goods during transit.
Refund Time Scale
Once a return has been received and inspected, you will be notified via email regarding the approval or rejection of your refund. If the refund is approved, the credit will be applied to your original method of payment. This process typically takes 5-7 business days.
Submitting a Return Request
To submit a return request, please visit https://ddecointeriors.com/pages/contact-us or email us at support@ddecointeriors.com. To expedite the process, we recommend including a detailed explanation of the reason for the return. Please allow up to 72 hours for a response.
Restocking Fee
Any items returned within 28 days are subject to a 10% restocking fee.
Our Contact Information:
DDecointeriors 16820 SW 78th Pl Palmetto Bay FL 33157 United States
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