Thank you for choosing DDecointeriors for your decking and interior needs. Please read our delivery policy carefully to understand how we process and deliver your orders.

SHIPPING

We ship only within the USA.

SHIPPING METHOD

We use standard shipping methods to deliver our products. The specific carrier may vary depending on the size and destination of your order.

SHIPPING CHARGE

Shipping charges may apply and will be calculated based on the weight, size, and destination of your order. Any applicable delivery charges will be displayed during the checkout process. We may also offer free shipping promotions on qualifying orders; please check our website for current offers.

PO BOXES, RURAL ROUTES & APO/FPO/DPO ADDRESSES

We can ship to PO Boxes, Rural Routes, and APO/FPO/DPO addresses. Please ensure you provide a valid and complete address during checkout. The shipping method for these types of addresses may differ and could potentially extend the delivery timeframe.

DELIVERY TIME

• Processing Time: 1 to 3 business days (This is the time it takes for us to prepare your order for shipment).
• Transit Time: 3 to 7 business days (This is the estimated time for your order to arrive after it has been shipped).

Delivery times may vary depending on product availability, your location, and other factors. While we strive to fulfill orders promptly to ensure timely delivery, please note that these are estimated timeframes and are not guaranteed.

Delivery Address:

Orders will be delivered to the address provided by the customer during the checkout process. Please ensure the accuracy of the delivery address, including any apartment numbers or suite details, to avoid delays or issues with delivery. DDecointeriors is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Delivery Method:

We utilize reputable courier services to deliver your orders safely and efficiently. Deliveries are typically made during business hours, Monday through Friday, excluding public holidays. Specific delivery times cannot be guaranteed.

Delivery Charges:

Delivery charges, if applicable, will be clearly displayed during the checkout process before you finalize your order. These charges are based on factors such as the weight and dimensions of your order and the delivery destination.

Tracking Orders:

Once your order has been dispatched, you will receive a confirmation email containing tracking information, ¹ if available from the shipping carrier. You can use this information to track the status of your delivery on the carrier’s website. Please allow up to 24 hours for the tracking information to become active.

Failed Deliveries:

In the event of a failed delivery attempt, the courier service will typically leave a notification card with instructions on how to rearrange delivery or collect the parcel from a local depot. It is the customer’s responsibility to follow the instructions on the notification card to ensure successful delivery. If multiple delivery attempts fail, the order may be returned to DDecointeriors, and additional shipping charges may apply for reshipment.

Contact Information:

If you have any questions or concerns regarding your delivery, please contact us:

DDecointeriors 16820 SW 78th Pl Palmetto Bay FL 33157 United States

Phone: +19047120149

Email: support@ddecointeriors.com

Important Notes:

• While we make every effort to ensure timely delivery, unforeseen circumstances such as adverse weather conditions, transportation delays, or logistical issues may occasionally impact delivery times. We appreciate your patience and understanding in such situations.
• Please inspect your delivery upon receipt and notify us immediately of any damages or discrepancies. Please retain all original packaging in case of a need for a return or claim.
• By placing an order with DDecointeriors, you agree to abide by the terms and conditions outlined in this delivery policy. We aim to provide you with a seamless and satisfactory shopping experience. Thank you for choosing DDecointeriors for your interior needs.